Hope Valley Saddlery Frequently Asked Questions
Once an order has been placed and payment completed, most orders are dispatched within 3-5 working days via a tracked Next Day Courier Service or (for some smaller or lower value items) Royal Mail. Most of our orders actually
leave us within 24 hours of being received by us - at Hope Valley we pride ourselves on our fast delivery of Internet orders, because we know that this is what customers usually want more than anything
Absolutely! We operate using secure payment systems, meaning we don't store and can't access your card details at all. Alternatively if you choose to checkout with Paypal, this is just as secure.
Absolutely! We understand that Shopping Online can involve a bit of risk and we
do everything that we can to help you shop with confidence. So within the first
three months of receiving your order, you change your mind and want an
exchange or a refund, we're happy to help.
You can find all of the information on how to return an item to us here
If you believe you have received an incorrect, faulty, or missing item, please
contact us via email on [email protected] before returning
anything. Incorrect or missing items must be reported within 3 days of
delivery - Please do not return faulty or incorrect items without contacting us
first - we will advise you on the next steps before any return is mad
If you believe you have a faulty item, please contact us via email
on [email protected] with details of the fault and your proof of
purchase before returning anything. Please do not return faulty items without
contacting us first - we will advise you on the next steps before any return is
made
Absolutely. Our Click & Collect service offers all the benefits of shopping online
combined with the convenience of being able to collect your order from a
pickup point of your choice. Simply order your items, select Click & Collect and
pick up your item from a DPD Pickup Point or one of our store or warehouse
locations of your choice
Not necessarily - although the vast majority of products are priced the same Online and instore, however this is not the case for every product.
Easy! You can sign up to our Mailing List from the footer of our site.
Although our Head Office and Mail Order warehouse are both based in Buxton, we do not have a Shop at this location. So, while it's fine for customers to come in and pick up specific items by previous arrangement, we don't have any browsing or shopping facilities on site.
Absolutely. If you've placed an order with us, or want to, and wish to collect it from our Warehouse, please get in touch with our team. We'll make sure your order is ready to collect when you want to pick it up. However please ensure that you do contact us first in order to avoid disappointment.