How much does delivery cost?
Delivery costs are set at checkout, based on the delivery address and items purchased.
Mainland UK - Maximum of £4.99
Delivery is usually made by Next Day Courier and must be signed for. If your parcel cannot be delivered within 2 attempts, redelivery charges may apply. Please allow 3-5 working days for dispatch and then delivery. In the unlikely event your order could be delayed any longer than this for any reason, we will contact you by e-mail or phone as soon as we can. If you require this parcel for a particular deadline, it is always worth contacting us once the order is placed and we will endeavour to do what we can to assist with this, but not guaranteed.
Non-Mainland UK & Central Europe - £4.99
Delivery by Courier to the Channel Islands, Ireland, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Portugal, Sweden, Spain and the Netherlands is usually £4.99. We do however reserve the right to request additional postage from Customers where the delivery may cost us substantially more (if it is very large) or if an order comprises of Sale Products only. We will contact customers by email in order to request further postage payment.
Other European Countries and Rest of the World - Variable
Delivery to European countries not included in the list above, together with Rest of the World deliveries (e.g. Australia, New Zealand, USA, South America, Canada etc...) is set at checkout and is variable. sometimes these costs may appear higher than the actual, so for an accurate postage quote to these countries, please e-mail customerservice@hopevalleysaddlery.co.uk. Please also note that individual coutries set their own Customs and Import policies, which may mean that additional import tax needs to be paid to the relevant government at the point of entry. Unfortunately, we are unable to contol these costs. We do however reserve the right to request additional postage from Customers where the delivery may cost us substantially more (if it is very large) or if an order comprises of Sale Products only. We will contact customers by email in order to request further postage payment.
Foreign Tax and Duty Charges
Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. All customs, duties and taxes are to be paid by the recipient. In addition, if shipments are refused by recipient, return shipping charges will be incurred. Original shipping charges will not be refunded. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
How quickly will my order be delivered?
Once an order has been placed and payment completed, most orders are dispatched within 3-5 working days via a tracked Next Day Courier Service or (for some smaller or lower value items) Royal Mail. Most of our orders actually leave us within 24 hours of being received by us - at Hope Valley we pride ourselves on our fast delivery of Internet orders, because we know that this is what customers usually want more than anything!
How Will I Know where my Order has got to?
A Confirmation E-Mail, together with any relevant courier tracking details, will be sent to your specified e-mail address upon dispatch. If there are any problems with being able to dispatch your order quickly we will let you know as quickly as possible by phone or by e-Mail.
Will My Order Need to be Signed for?
All orders will require a signature on delivery – it is the responsibility of the customer to ensure that somebody is able to sign for the delivery within the expected timeframe at the delivery address specified. If the customer is out when the goods have an attempted delivery, the courier has the agreement that they can leave with a neighbour. This may not be an immediate neighbour but a few doors away.
What if there are Problems with Delivery?
Whilst Hope Valley will make every effort to liaise with customers and with couriers in order to resolve any delivery difficulties, in the event of a parcel being returned due to non-delivery, additional delivery costs may be charged in order to complete any subsequent redelivery. If you have any query regarding a delivery issue please contact us via email at customerservice@hopevalleysaddlery.co.uk. All parcel queries must be reported within 12 days from order date. If there is a case of a missing parcel and youare sent a Non Receipt Of Goods Disclaimer form, this needs to be signed and sent back to our customer service staff within 48 hours so that we can proceed with the courier claim for you.