How much does delivery cost?
Delivery costs are set at checkout, based on the delivery address and items purchased. On some occasions we may have to contact you for extra delivery costs if your order is being delivered outside of mainland UK. Customers are also responsible for paying any import/customs charges.
Mainland UK - Maximum of £4.99 (except for items such as wheelbarrows, shavings forks, stable grills etc. coming direct from the supplier which may incur an extra delivery charge at checkout)
Delivery is usually made by DPD or Royal Mail, although this may vary depending on the items ordered and delivery destination. If delivery cannot be completed on the first attempt, your parcel may be redirected to a local pickup shop. If you have nominated a safe place, the courier may leave your parcel there. Please note that once delivered to your designated safe place, responsibility for the parcel rests with the customer.
If you experience any delivery issues, please contact us within 12 days of placing your order so we can investigate and assist with resolving the issue. Please allow 3–5 working days for dispatch. In the unlikely event of a longer delay, we will contact you by email or phone as soon as possible. If you require your order by a specific date, we recommend contacting us once your order has been placed. We will always do our best to accommodate your deadline, although delivery by a particular date cannot be guaranteed.
DPD Pickup Point Click & Collect - £2.95
Delivery is made by DPD to a DPD Pickup Point or locker of your choice on a standard 2–4 day service. Please note that Next Day delivery is no longer available for this service. DPD applies a maximum parcel weight of 15kg and maximum parcel size of 46 x 46 x 61cm for Pickup Point and locker deliveries. If your order falls outside of these restrictions, we will contact you to arrange delivery to an alternative address, which may cause a delay. If you are ordering large or bulky items that are likely to exceed these restrictions, please select Home Delivery or Click&CollectfromHopeValleyinstead.
Once your parcel is at the Pickup Point you have 3 days to collect it before it is returned to us. Please note that if your parcel is not collected, we incur a £15.45 return charge from DPD on top of the initial postage rate you have paid. This £15.45 charge will be deducted fromyourrefund.
DPD will contact you via email and Whatsapp message to keep you updated on the status of your delivery, updates will also be available on the DPD website under your tracking number.
Non-Mainland UK & Central Europe - £4.99
Delivery by Courier to the Channel Islands, Ireland, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Portugal, Sweden, Spain and the Netherlands is usually £4.99. We do however reserve the right to request additional postage from Customers where the delivery may cost us substantially more (if it is very large) or if an order comprises of Sale Products only. We will contact customers by email in order to request further postage payment. Postage costs do not include any customs or duty charges, these are charged by the courier when the parcel is at the border and are the responsibity of the buyer, if the duty charges are not paid and the parcel is returned to us we are unable to refund any outbound postage fees. Please note that from the 1st July 2026 the EU will add an additional €3 per item to all orders under the value of €150.
Other European Countries and Rest of the World - Variable
Delivery to European countries not included in the list above, together with Rest of the World deliveries (e.g. Australia, New Zealand, USA, South America, Canada etc...) is set at checkout and is variable. sometimes these costs may appear higher than the actual, so for an accurate postage quote to these countries, please e-mail [email protected]. We reserve the right to request additional postage from Customers where the delivery may cost us substantially more (if it is very large) or if an order comprises of Sale Products only. We will contact customers by email in order to request further postage payment. Postage costs do not include any customs or duty charges, these are charged by the courier when the parcel is at the border and are the responsibity of the buyer, if the duty charges are not paid and the parcel is returned to us we are unable to refund any outbound postage fees.
Foreign Tax and Duty Charges
Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. All customs, duties and taxes are to be paid by the recipient. In addition, if shipments are refused by recipient, return shipping charges will be incurred. Original shipping charges will not be refunded. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
How quickly will my order be delivered?
Once an order has been placed and payment completed, most orders are dispatched within 3-5 working days usually via DPD or Royal Mail although this may vary depending on the items ordered and delivery destination. Most of our orders actually leave us within 24 hours of being received by us - at Hope Valley we pride ourselves on our fast delivery of Internet orders, because we know that this is what customers usually want more than anything!
How Will I Know where my Order has got to?
A Confirmation E-Mail, together with any relevant courier tracking details, will be sent to your specified e-mail address upon dispatch. If there are any problems with being able to dispatch your order quickly we will let you know as quickly as possible by phone or by e-Mail.
Will My Order Need to be Signed for?
Orders do not require a signature upon delivery. However, it is the buyer’s responsibility to ensure that someone is available at the delivery address to receive the parcel. The courier is required to provide photographic proof of delivery. If a parcel is delivered to a designated safe place selected by the buyer, responsibility for the parcel transfers to the buyer at the time of delivery. Neither the retailer nor the courier accepts liability for any loss or damage that occurs while the parcel is left in the safe place. If delivery cannot be completed on the first attempt, your parcel may be redirected to a local pickup shop.
What if there are Problems with Delivery?
Whilst Hope Valley will make every reasonable effort to liaise with customers and couriers to resolve any delivery issues, if a parcel is returned due to non-delivery, additional delivery charges may apply to arrange a redelivery.
If you have any questions regarding a delivery issue, please contact us by email at [email protected]. All parcel queries must be reported within 12 days of the order date. Any delivery issues or parcel queries raised outside of this 12-day period may not be able to be resolved, as Hope Valley will be unable to submit a claim to the courier on the customer’s behalf.