Our Click & Collect service offers all the benefits of shopping online combined with the convenience of being able to collect your order from a pickup point of your choice. Simply order your items, select Click & Collect and pick up your item from a DPD Pickup Point or one of our store or warehouse locations of your choice!
Collecting from our store and warehouse locations is FREE and collecting from a DPD Pickup Point is just £2.95!
1. Add your items to your basket
Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
2. Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.
3. Choose the store of your choice and collect your items
Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item.
When can I collect my order?
For items to collect at one of our stores or warehouse locations, we will give you a call or send you an email to let you know your order is ready to collect, most items will take 1-2 days to process but in the event we have to order an item in t may take 3+ days for the item to arrive in.
For items to be collected from a DPD Pickup Point, we will ship your order off as quickly as possible, and then you will receive a tracking number via email. You can use the tracking to follow your parcel on the way to the DPD Pickup shop and then once it arrives DPD will send you a collection barcode and let you know your order is ready to collect. Take the barcode with you along with some ID to pick up your order.
How will I know when my order is ready?
For orders collected from our store or warehouse locations, we will give you a call or send you an email or text message to let you know your order is ready to collect.
For DPD Pickup shop collections, DPD will be in touch with you via email and text to let you know that your parcel is ready to collect, and will send you a collection barcode to show at the counter.
What do I need to collect my order?
Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address. If you are collecting from a DPD Pickup shop please also bring your collection barcode that DPD will send via email.
How long do I have to collect my order?
For orders being collected at one of our stores or warehouse locations you have 10 days from the day the parcel is ready to collect, to come and pick up your parcel.
For DPD pickup shop orders you have 7 days to collect your order from the DPD pick shop. Please note that if your parcel is not collected from the DPD pickup point we incur a £15.45 charge from DPD to return the parcel to us on top of the initial postage rate you have paid. If your parcel is not collected we will deduct this amount from your refund.
How do I cancel/change my order?
If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.