As one of the UK's leading Equestrian Online retailers, Hope Valley are committed to delivering a high standard of Customer Service that exceeds customer expectations. We currently require a Full Time Customer Service Team Member with Equestrian knowledge an advantage but not essential. This role is Sunday to Thursday 9am-5pm .

Roles and responsibilities of the Job:

The following would form the core part of your role within the business.

 

1. Dealing with the queries by phone:

2. Responding to E-Mails:

The Person

 

1. An excellent level of written (typed) English.

This job involves writing to customers via E-Mail and messaging. It is important that you are able to type quickly and efficiently with the quality of spelling, grammar and vocabulary to a high standard.

2. A Good Phone Manner

A patient phone manner with a confident and clear voice is essential. The ability to execute this in a busy office environment is essential. Correct English is a must for the role as we need to present a professional image to our Customers at all times.

3. The ability to Multi-Task under Pressure

You need to be able to figure out what is urgent and what is less urgent and manage your workload accordingly.

4. The ability to communicate with Colleagues

Efficient, quick and clear communication with other team members is essential.

Job Type: Full-time position Sunday to Thursday.

 

Working from our new premises at Rockhead House, Staden Lane,Buxton,Derbyshire . SK17 9RZ

Additional Job Details:

Job Duties: Answer incoming customer inquiries, Stay up-to-date on new products, services, and policies, Collect and report customer feedback to ensure that best practice is recognised and maintained, Engage with customers in a friendly and professional manner while actively listening to their concerns, Offer support and solutions to customers in accordance with the company's customer service policies, Other duties as required.

 

APPLY by email to ceo@hopevalleysaddlery.co.uk with CV and a covering letter summarising experience and why you would be ideal for the position

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2 - Store Manager - Somerford Store - Full Time

We have a fantastic opportunity to join our Hope Valley Team, we require an accomplished and talented Retail Store Manager with specific experience and exposure to fast paced product based, clothing and ecommerce retail.

What’s the Job:

We’re thinking more ambitiously about how our stores can offer our customers even more, so we’ll want you think ambitiously too – about everything. From how you make things brilliant for customers to how you help everyone in your team to be all they can be. Whether they’re about sales, team performance or store standards, your big ideas will always be welcome. Working together with your other Managers, you’ll help create the kind of store that inspires everyone who visits or works there.

As a Store Manager you will be able to demonstrate strong drive and vision on providing exemplary standards of customer service, an aptitude for motivating and leading a diverse and experienced team and a passion for high performance in everything you do as well as, a relevant interest in all things horsey and a passion for selling within the equestrian goods sector.

What we need:

A retail natural with great people skills and bags of ideas, you’ll feel right at home with us. You’re as enthusiastic about things Equestrian as we are, and you love sharing this with our customers and colleagues. You know how to get the best out of others, and how to create an environment where people feel valued. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re flexible too – able to cover store opening hours on a rota basis, including weekends and bank holidays.

 

This role will be based between our Somerford Park and Kelsall Hill Stores 09.45 – 18.15 and will include working a Weekend day, due to being open 7 days a week. A competitive salary dependant on experience. Ideally this is a Full-Time position 40 hours over 5 days, however 4 days- 32 hours, may be considered for the right person. This is a permanent position on completion of a 3 month probationary period.

The Person:

• Consistently demonstrates a customer-first mindset, role modelling correct behaviours and driving continuous improvement
• Energy, drive and a positive can-do attitude
• Ability to work in and promote a team orientated environment
• A team player who can communicate effectively and build strong relationships in order to work confidently alongside all other colleagues
• Proven leadership and experience in a retail sales / supervisory / management role
• Ability to inspire, motivate and lead a team
• Commercially minded, fashion orientated and a natural role model
• Committed to providing exemplary customer service standards
• Passionate about selling in the equestrian goods sector
• Professional and flexible work attitude
• Highly self-motivated and enjoy working with own initiative.
• Able to demonstrate financial awareness and a profitable mind-set, continuously thinking of ways to drive sales, manage costs and add value.

• You keep the retail priorities at the heart of everything you do and 'enhancing the customer experience everyday' is your core goal.
• The ability to not worry about working at Weekends- If working at Weekends is a problem - please don't apply for this job. All positions require weekend work.

As part of a great team, you’ll be supported to grow, the position comes with a high level of responsibility ensuring everything we do and every decision we make has our customers at the core, therefore the successful candidate must be experienced and trustworthy.

If you believe you have the skills and experience for our Store Manager vacancy, please send your CV along with a covering letter to louise@hopevalleysaddlery.co.uk

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3- Customer Service and Returns Adviser - Somerford Store

Full Time, 5 days a week to include a weekend day.

Maternity Cover (may lead to permanent position)

To be based at our Somerford Park Farm, Congleton, Cheshire CW12 4SW.

Hope Valley are committed to delivering standard of Customer Service that exceeds customer expectations. We currently require a Full Time Customer Service Team Member with a good level of Equestrian knowledge to help us to continue to achieve this. This role is 10am until 6pm and includes Weekend work.

Roles and responsibilities of the Job:

The following items would always form the core part of your role within the business.

1. Dealing with the queries by phone:

• General product enquiries
• Customer order enquiries
• New Customer orders
• Liaising with Suppliers and Couriers
• Managing the Office Voicemail and ensuring follow through on messages

2. Responding to E-Mails:

• Customer order enquiries
• Supplier queries
• General product enquiries

3. Processing Customer Returns / Exchanges

• You will also be responsible for managing the logistics of all products returned and liaising with the relevant departments to ensure the correct returns process is followed.
• Timely and accurate processing of all customers returns
• Liaising with customers and suppliers
• Ensure all returns comply with the company terms and conditions

 The Person

A good level of Equestrian knowledge is essential for this role along with the following attributes:

1. An excellent level of written (typed) English.

As this job involves writing to customers via E-Mail, it's really important to us that you are able to not only type quickly and efficiently, but that the quality of spelling, grammar and vocabulary are to a really good standard.

2. A Good Phone Manner

A patient telephone manner with a confident and clear voice are essential, as is the ability to execute this whilst in a busy office environment. Good English is again essential to the role as we need to present a professional image to our Customers at all times.

3. The ability to Multi-Task under Pressure

The nature of this job is that you have to keep a few plates spinning at once. You need to be able to prioritise your workload and schedules.

4. The understanding of the importance about working at Weekends

If working at Weekends is a problem - please don't apply for this job. The days of this role have not yet been fixed and would be discussed at interview, however you would expect to be work a weekend day each week. As weekends are our busiest times and staff levels needs to reflect this.

To apply please send your CV along with a covering letter to somerford@hopevalleysaddlery.co.uk

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4 - Retail Sales Assistant - Somerford Store

Location: Hope Valley Saddlery, Somerford Park Farm, CW12 4SW or Kelsall Hill Equestrian Centre, Organsdale Farm, Middlewich Rd, Cheshire, Tarporley CW6 0SR

Hours: We have positions available for:

Full Time (5 days a week / 40 hours) 09.45 until 18.15

Part Time (1- weekend day / 2 / 3 / 4 days a week) - 09.45 until 18.15

** All positions will include working weekend days. **

Wage: Dependant on experience.

Main Tasks

Working in our large new Equestrian Store, based at Somerford Park near Congleton, the role will include the following responsibilities:

• Confidently meeting and greeting customers
• Becoming highly knowledge about our brands enabling you to offer customers great service and assistance when looking for particular types of product.
• Keeping the shop floor clean and tidy
• Serving on the till
• Restocking the shop floor

 The Person

We are looking for Staff with good equestrian knowledge who enjoy engaging with customers to provide an exceptional level of service and shopping experience. You will be a good listener and communicator, with a friendly and approachable manner. You must work to a high standard, be time conscious, be well presented with an enthusiastic, self-motivated attitude and are able to work in a fast-paced shop environment.

Full training will be provided on fitting safety wear, all technical products, and use of the till systems.

To apply please send your CV along with a covering letter to somerford@hopevalleysaddlery.co.uk