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Welcome to Hope Valley Saddlery

Jobs at Hope Valley Saddlery

We're always looking for great new talent to join our diverse team! When specific opportunities arise, we'll post them here.

However if you think you have something to offer and want to tell us what a great employee you'd be, we'd be more than happy to hear from you! Simply send your CV, together with a summary of the sort of work you're looking for (and at which of our locations), and we'd love to take a look.

E-Mail: jobs@hopevalleysaddlery.co.uk

Current Vacancies 

Customer Service and Returns Adviser- Full Time, 5 days a week to include a weekend day.  

Maternity Cover (may lead to permanent position) Based at our Somerford Park Store, Congleton.  

The following items would always form the core part of your role within the business. 

1. Dealing with the queries by phone: 

* General product enquiries 

* Customer order enquiries 

* New Customer orders 

* Liaising with Suppliers and Couriers 

* Managing the Office Voicemail and ensuring follow through on messages 

2. Responding to E-Mails: 

* Customer order enquiries 

* Supplier queries 

* General product enquiries 

3. Processing Customer Returns / Exchanges 

You will also be responsible for managing the logistics of all products returned and liaising    with the relevant departments to ensure the correct returns process is followed 

* Timely and accurate processing of all customers returns  

* Liaising with customers and suppliers 

* Ensure all returns comply with the company terms and conditions 

We are looking for someone with: 

An excellent level of Equestrian knowledge is essential for this role.  

1. An excellent level of written (typed) English. 

2. A Good Phone Manner 

3. Able to provide high levels of customer service and have strong communication skills 

4. Be friendly, approachable and helpful 

5. A strong team player, with the ability to communicate well with Colleagues 

6. Be organised and able to multi-task under pressure 

7. Not to worry about working at Weekends 

To apply please send your CV along with a covering letter to somerford@hopevalleysaddlery.co.uk 

Retail Sales Assistant  

Location: Hope Valley Saddlery, Somerford Park Farm, CW12 4SW 

Hours: We have positions available for:  

Full Time (5 days a week / 40 hours) 09.45 until 18.15 

Part Time (1- weekend day / 2 / 3 / 4 days a week) - 09.45 until 18.15 

** All positions will include working weekend days. ** 

Wage: Dependant on experience.  

Main Tasks 

Working in our large new Equestrian Store, based at Somerford Park near Congleton, the role will include the following responsibilities:  

  • Confidently meeting and greeting customers 
  • Becoming highly knowledge about our brands enabling you to offer customers great service and assistance when looking for particular types of product
  • Keeping the shop floor clean and tidy
  • Serving on the till 
  • Restocking the shop floor 

 The Person 

We are looking for Staff with good equestrian knowledge who enjoy engaging with customers to provide an exceptional level of service and shopping experience. You will be a good listener and communicator, with a friendly and approachable manner. You must work to a high standard, be time conscious, be well presented with an enthusiastic, self-motivated attitude and are able to work in a fast-paced shop environment.  

Full training will be provided on fitting safety wear, all technical products, and use of the till systems. 

To apply please send your CV along with a covering letter to somerford@hopevalleysaddlery.co.uk 

Full Time Saddle Fitter Position- Qualified and Trainee

Due to continued growth an exciting opportunity has arisen and we are currently looking for both a qualified, experienced and self-motivated Saddle Fitter to join our team. Along with an enthusiastic and knowledgeable person looking to pursue a Saddle Fitting career.

To be based at our Somerford Park Store, Congleton. The position is ideally full time, however we are happy to discuss any part time requirements. You must be flexible in your working hours as weekend and some evening work will be expected in this role.

You must have a full clean driving licence as there is use of a company van for offsite appointments.

Key Responsibilities

Be able to accurately assess both horse and rider and advise and fit the best saddles to suit both.

Manage and follow up all appointments professionally and promptly. Develop and maintain relationships with existing and potential clients.

Confidently carry out saddle alterations such as re-flocking.

 The Person

The position comes with a high level of responsibility with plenty of room for progression, so the candidate must be hardworking, reliable, trustworthy, honest and professional with a real passion for what we do.

An exceptional level of equestrian knowledge is essential along with good communication skills and a positive and friendly attitude.

Salary and Benefits

Competitive Salary to be negotiated dependent on experience

Van and Mobile Phone Provided

Staff Discount

Hope Valley is a fun and dynamic place to work – this role offers many exciting and varied opportunities, from Social Media, training days and organising events and promotions. Allowing the right person to shape their own successful career path.

If you have the skills and experience to become a valued member of our team, please send your CV along with a covering letter to somerford@hopevalleysaddlery.co.uk